Delivery

 

Delivery costs are added at checkout and vary depending on your order size and destination. All packages are sent tracked and insured. International delivery in particular can seem expensive when you’re used to big companies such as Amazon, but as a one-person business these are the best prices I can do for you. Unfortunately, ceramics are heavy and fragile which means it can be pricey to get them to you safe and sound - but it will be worth it I promise!

I do offer free local delivery for the following postcodes: N1, N4, N5, N6, N7, N8, N10, N15, N16, N19, N22, NW1, NW5, E5, E8, E10.

If you live in one of these areas, enter your postcode and select local delivery at checkout and you will have the pleasure of me hand-delivering your piece!

UK

 

Order size          Delivery cost          Postage type                                    

£0 - £150             £5                              Royal Mail Tracked 48 hours  

Over £150          £10                            Royal Mail Special Delivery

Europe

 

Order size          Delivery cost          Postage type                                     

£0 - £65               £12                            Royal Mail International Tracked 

Over £65             £25                            Hermes

Worldwide

 

Order size          Delivery cost          Postage type                                        

£0 - £65               £18                             Royal Mail International Tracked

Over £65            Please contact me before ordering for an accurate quote 

 

Please note that any taxes or duties on international orders are the responsibility of the buyer, and I am not be liable for any additional charges.

 

 

Returns

 

If for any reason you’re unhappy with your piece and would like to return it, I’m happy to offer a full refund. Please get in touch within 14 days of your order being placed and I will send you details of the return address. Return postage is at the expense of the buyer. Products must be sent well packaged and arrive in perfect condition. The refund will be paid upon receiving the piece - if it fails to arrive or does so damaged, then no refund will be issued.

 

I take every care to package your item securely so that it travels safely. However in the unlikely event that your piece arrives damaged, please get in touch with photos of the damaged piece as soon it arrives. I will either issue you with a full refund, or send you a replacement at no extra cost.

 

Commissions, custom orders and wholesale

 

I’m happy to work with you on commissions or custom orders. Please get in touch with details of what you’re interested in and we can discuss the details.

 

If you’re interested in stocking my work in your store, please get in touch and I’ll be very happy to send you my product catalogue and line sheet. I aim to respond within 3 working days.

 

 

Caring for your ceramic

 

All my glazes are food safe, and pieces can be used in the microwave and dishwasher. However I would always recommend hand washing where possible, as this will prolong the life of your piece.

 

 

Sustainability

 

All of my packaging is plastic free and made up of recycled and recyclable materials.  I occasionally reuse plastic packaging that I have received instead if throwing it away, so if your piece arrives in plastic I encourage you to reuse it again yourself!

 

I reclaim all of my own clay so there is very little waste and only fire pieces I’m happy with to reduce unnecessary energy usage. With ceramics, a multitude of things can happen in the kiln which leads to imperfect pieces. I will never throw these pieces away, and will sell them as seconds either on my website or Instagram.

 

I’m always looking for ways to make my practice more sustainable, so any advice in this area is welcome.